Through our partnership with United Electrical Group we are able to offer extended warranties.

United's CCP takes control of the warranty at the end of the original manufacturers warranty. During the manufacturer period, the customer still goes through their normal warranty procedure.
I.e. If the manufacturer has a 1 year warranty, a +2 year will give the customer a total of 3 years. The 1st year from the manufacturer, and the 2nd and 3rd years from United. The 5 Year Upgrade service also begins after the expiration of the standard warranty, however finished 5 years from the equipment's original date of purchase.

FEATURES AND BENEFITS

Benefits of the Customer Care Program (CCP)

• Enhances The Original Manufacturers Warranty
• Extends The Total Period of Cover On The Parts and Labor
• No Repair Bills
• Hassle Free Service
• We Come To You. No Risk Of Further Damaging From Transporting Heavy Equipment Back To A Service Centre
• Most Large Screens Don’t Fit In A Car
• Protecting your investment

Features of the Customer Care Program (CCP)

• Up to 5 Years Total Coverage Available
• Nation Wide Coverage
• On-Site Service and Support
• Repair or Replace
• Forward Shipment on Most Parts
• On-Site response Time Normally Under 8 Business Hours
• Free Call 1800 Australia Wide (0800 NZ)
• PEACE OF MIND

All our CCPs are on-site warranties giving customers the satisfaction of knowing that they only need to call United and the rest will be taken care of.

SERVICE TYPES

United CCPs are all on-site as standard. Due to the vast range of equipment United can cover, there are 4 main different types of on-site services provided depending on the product:

ON-SITE REPAIR
One of United's service agents will go out to the customer's home or business and fix the equipment. The system is not usually taken off site.

ON-SITE EXTRACTION
Up to 2 service agents will remove and re-fit the equipment from the home or business. The equipment is also transported to and from the service centre free of charge.

PICK-UP & DELIVERY
Similar to extraction, although the customer is to have the equipment ready packed in a box for a courier pick-up. Repaired equipment will also be returned via courier.

RTB EXTRACTION
Used for Car Audio where the customer drives the car to United's service agent for removal of the equipment. Then once repaired, the equipment will be re-installed into the car.

WHAT IS COVERED

United's CCP covers new equipment from all mechanical and electrical defects, unless otherwise excluded. United provides for the labour and replacement parts/products necessary to maintain the the product in good operating condition. United provides a set of its Terms and Conditions detailing warranty coverage. As a guideline, United's terms are generally the same as the manufacturer's warranty coverage.

To help in avoiding failures which are normally not covered under warranty:

• Make sure the product is serviced, in accordance with the manufacturer’s recommendations
• Keep the product clean and free of rodents or insects
• Keep the product out of direct sunlight, wherever possible
• Do not drop the product and keep it clear of damage from other objects
• Ensure any software loaded on computers and the like is compatible with the product
• Do not modify the product or fit additional components, after the date of purchase
• Do not use the product with incompatible equipment
• Do not overheat the product or subject it to environmental conditions, which will cause early deterioration of the product, such as moisture, dust, vibration, etc.
• Fit a Surge Protector between the equipment and the mains power outlet

For Product Disclosure Statement and Financial Services Guide, please see here.

We offer quality brands such as Popcorn Hour, HDX, eGreat and many more. These popular products support a wide arrange of video file formats such as DIVX, XDIV, MOV, MKV and audio formats such as WMA, AAC, MP3 & FLAC. We offer accessories such a 500GB, 1TB, 1.5TB HDD hard disc drive and can format and install these for you upon purchase. You Media Player will arrive ready to plug in and enjoy.

nTech Systems is an online store based in Seven Hills in Sydney, Australia. We can ship any ware in Australia including Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra and Darwin.